Carpet Cleaning Service Methods in Auckland

Seeing that our #1 priority is your satisfaction, we only use the most advanced cleaning products and systems to create a healthier home environment for you and your family.

The process that we use to clean your carpet and upholstery is the recommended method of cleaning by the world’s largest carpet and upholstery manufacturers. We follow the guidelines set by them to help maintain the warranty on your carpet and increase its longevity.


We follow this process:

1. hot water extraction

2. shampooing

3. bonnet cleaning

4. foam cleaning, and others

Hot Water Extraction or “Steam” Cleaning

Commonly known as steam carpet cleaning, hot water extraction cleaning use high-pressure hot water to agitate the carpet fibre and dissolve dirt in the carpet.

Carpet manufacturers recommend hot water extraction as the preferred method of carpet cleaning to invigorate and prolong the life of the carpet. In the process:

  • The carpet is vacuum cleaned
  • A chemical is sprayed on and left to bond with the soil
  • Water is sprayed into the carpets using a high-pressure jet spray
  • Finally, the water is vacuumed out

In this carpet cleaning method, a hot water cleaning solution is sprayed on the carpet. A wet vacuum will immediately extract this. Extraction equipment can be portable or truck-mounted. The latter is more premium in terms of spray pressure, heating capabilities, and the vacuum pumps’ power. 

Hot water extraction is often called “steam” cleaning. Actually, as the temperature of the heated solution never reaches the point to generate steam.

There are two types of steam cleaning – the smaller method uses a portable machine suitable for highrise or apartments. The bigger and better steam cleaning method is truck-mounted steam extraction.

Shampoo Carpet Cleaning

In this process, the cleaning solution is used in spraying onto the carpet through several openings in a circular brush. Shampoo carpet cleaning was popular until encapsulation technology started the 1970s. The rotary action of the brush whips the detergent into a thick foam. It provides agitation or rubbing effect on the carpet too. This will suspend the soil, and the wet/dry vacuuming that follows removes it.

Bonnet Dry Chem Cleaning

The method is the most commonly used form of dry cleaning. In this process:

  • The carpet is vacuum-cleaned
  • A cleaning agent is applied to the carpets. The cleaner has a pad (the bonnet), which rubs the carpet, transferring the dirt onto the pad
  • Finally, the carpet is vacuum-cleaned.

This method resembles the shampooing process as described above. It employs a rotary floor machine on the bottom of which is attached a round absorbent pad. The detergent is sprayed directly on the carpet. The shag pad rotates on the carpets. Thus, it removes the soil when absorbed onto the shag pad. The shag pad can be wet with detergent. When one side of the pad becomes soiled, the pad should be replaced often.

Encapsulation Dry (Absorbent Compound) Cleaning

Foam encapsulation uses synthetic detergents as a base that will crystallise into powder form when dries. In this process, an absorbent dry compound is sprinkled on the carpet. It was removing the soil suspended by the mixture.

Loosened dirt particles in carpet fibre will be encapsulated into powder when the applied cleaning foam dries and, finally, vacuumed or brushed when the foam dries after cleaning.

Foam Cleaning

This type of carpet cleaning method uses detergent in the form of a foam. Machines available generate a foam that is agitated on the carpet by brushes and trapped soil by an extraction vacuum pickup.

DIY Carpet Cleaning Rental Machines

When deciding to have a carpet cleaned, consumers have two basic choices:

1. Clean the carpet themselves by D-I-Y (do it yourself) rental units or consumer products.

2. SHave the carpet cleaned by a professional/specialist in cleaning and restoration.

3. Uses hot water extraction or “steam” cleaning are the most popular for residential use. Successful cleaning by these machines is mainly dependent on the technician’s experience. Improper application can leave the carpet overly wet. It is causing foul odour and other related problems. Thus, it can happen, especially in repeated, high volume use, or “traffic lanes”. Attempts to clean the carpet over and over again can cause over wetting and other problems.

The obvious conclusion is that DIY carpet cleaning methods are not a substitute for professional cleaning. Rental units lack adequate power, and consumers usually lack the expertise to succeed in properly maintaining carpet.

Selecting the Right Carpet Cleaner

We have established that professional carpet cleaning methods are essential for extending a carpet or rug. The question is, how does one go about choosing the right person for the job?

There is no magical, single method for carpet cleaning. All carpet cleaning methods have advantages as well as disadvantages. Moreover, different people can achieve different results while cleaning the same equipment. No technique can compensate for an inept cleaner. Therefore, it is more important to select the right cleaner than the proper cleaning method.

There are a few carpet cleaning methods to follow that can help you make the correct choice.

Affiliation with Professional Organizations

Carpet cleaning is an ever-changing field. Each year new cleaning systems, cleaning chemicals, and extra services are introduced. Good professional cleaners keep abreast of such changes and continuously improve the services they offer. It’s much like medicine. Would you like to be treated by a doctor who is not aware of the new medications and advancements in their field?

Affiliation with professional trade associations goes a long way.


Ask the cleaner for the names of previous customers. Gauge how reluctant or eager they are in granting your request. Call the references and find out about their cleaning experience. Ask about the cleaner’s appearance, their manner of presentation, the condition of their equipment, their ability to answer questions, etc. Find out if the overall cleaning experience was pleasant and if they would go back to the same firm.

Citizens Advice Bureau (CAB)

Check with the local CAB to find out if any complaints, are registered against the firm you are considering. If yes, how good and efficient was the firm’s response to the criticism? Did they remedy the problem to the consumer’s satisfaction?

Watch Out for the Low-End Cheap Price Guys

In the first place, misleading advertising and glib sales tactics leave cleaners who offer quality service at a disadvantage. Not to mention, advertisements promising carpet cleaning at unbelievably low prices. If you think they are too good to be true, you are probably correct.

Have you been left with an overly wet and still dirty carpet? Have you ended up paying several times more than what you thought you would be paying? If yes, then you have had firsthand experience with such cleaners.

Quality service requires investments and takes time. It is not possible to offer excellent service at ridiculously low prices. We encourage you not to fall victim to low pricing or bait and switch tactics.

Stains and More

You can contribute to the success of a cleaning job. If your carpet has stains, point them out to the cleaning crew. Tell them how long the stains have been there and what may have caused them. Some spots and stains, such as those from bleaches, urine, mildew, and others, may be impossible to remove even by the most proficient cleaner. 

Of course, knowing about them will prevent disappointments resulting from unrealistic expectations. Our advice is not to remove furniture protectors placed under furniture legs until the carpet is completely dry. Mahogany, redwood and other kinds of wooden furniture can bleed colour onto the carpet. Metal legs may rust if placed on the floor coverings that are still wet.

If properly selected, your cleaner is an expert professional. So follow care instructions it leaves behind after cleaning. To ensure the best appearance retention of your carpet, we recommend that you follow these steps.

Carpet Cleaning Tips

1. Circulate the air to speed up drying time. If possible, slightly open a window to let in the fresh air.

2. Do not allow children or pets to crawl or walk on the cleaned carpet for at least 24 hours, preferably longer until the carpet is thoroughly dry.

3. Do not walk on the freshly cleaned carpet for at least 4 hours or more until dry to touch.

4. Do not remove aluminium or plastic pieces placed under the legs of furniture. Until the carpet is dry.

5. Vacuum after the carpet is dry and then vacuum regularly.

Protect Your Investment

In conclusion, carpets, rugs, upholstery, and draperies are probably among your most essential possessions. Chances are you have spent a good deal of money acquiring them. As shown above, protect your investments and take the time to find the right cleaner. 

You will be surprised at the number of problems that can develop from a poorly performed cleaning job. Even though choosing the best carpet cleaning method won’t guarantee the complete absence of the issues, it will significantly reduce the chances. Selecting the right cleaning firm will ensure the highest level of satisfaction.

Carpet Stains
  • Scrape off any solids. Blot up liquids quickly, dabbing lightly with a clean white towel or paper towel.
  • To remove greasy stains, apply a nonflammable dry cleaning agent to the spot with a white towel—work from the edges toward the centre. Dab gently until the place comes clean. Always pretest any cleaning agent on an inconspicuous part of the carpet and let it dry before continuing.
  • Coat less stubborn greasy stains with aerosol shaving cream or carbonated water. At any rate, use a hairdryer to speed dry and then vacuum the area.
  • Sprinkle a greasy stain with baking soda, cornstarch, cornmeal, or talcum powder. Leave on at least 6 hours, then vacuum.
  • To remove water-soluble stains, apply some detergent solution briefly, working from the edges to the stain’s centre. Place several layers of white tissues or paper towels over the spot and weight down with books or pots and pans. Let stand for about one hour. Replace with fresh tissues or towels and leave overnight. Then fluff up the carpet pile with your fingers.

More of our Carpet Cleaning Methods

Nail polish

Follow the tips listed below until stain has lifted from your carpet:

Tip 1

Apply a small amount of dry cleaning solvent or alcohol. Use small amounts to prevent possible damage to sizing. In the long run, do not use gasoline, lighter fluid or other flammables.

Tip 2

Mix one-half teaspoon of white neutral detergent. A mild dishwashing detergent containing no strong alkali or bleaches. With a cup of lukewarm water.

Tip 3

Mix one part vinegar with two-thirds of a cup of water.

Tip 4

Additionally, mix a solution of powdered enzyme laundry detergent following the label or box instructions. Allow the solution to remain on the stain for the length of time recommended by the manufacturer.

The final step is to blot any remaining moisture or cleaning solutions by pressing or padding the area. Weight it down and allow at least six hours to dry.

Shoe polish

Follow the tips listed below (in order) until the stain has lifted from your carpet:

Tip 1

Apply a small amount of dry cleaning solvent or alcohol. Use small amounts to prevent possible damage to sizing, backings or stuffing materials. Do not use gasoline, lighter fluid or other flammables.

Tip 2

Mix one-half teaspoon of white neutral detergent with a cup of lukewarm water.

Tip 3

To sum up, mix one tablespoon of household ammonia with one-half cup of water. The final step is to blot any remaining moisture or cleaning solutions by pressing or padding the area with an absorbent towel. Weight it down and allow at least six hours to dry.

Furniture Cleaning

1.Apply a small amount of dry cleaning solvent or alcohol. Use small amounts to prevent possible damage to sizing, backings or stuffing materials. Do not use gasoline, lighter fluid or other flammables.

2. Mix one-half teaspoon of white neutral detergent and with a cup of lukewarm water. The final step for carpet cleaning methods is to blot any remaining moisture or cleaning solutions by pressing or padding the area with an absorbent towel. Weight it down and allow at least six hours to dry.

What We Offer

Our 80°C Hot Steam 5x better clean and stain Carpet Cleaning Auckland. COVID-19 Level 2 FREE! Disinfecting sanitise. Hot Steam ‘n’ Dry cleaners service kills virus dust mites, North Shore West South. Steam ‘n’ Dry Carpet Cleaning Auckland premium services in South Auckland, North Shore, East, West Auckland.

Experienced, researched and written by the Stephens family. This includes our CEO, Mr. Graeme Stephens, an IICRC master restoration Technician 2001, with over 34 years of upholstery and carpet cleaning in Auckland services experience.

Updated: 14 January 2021