Carpet Cleaning FAQs

This article aims to answer carpet cleaning FAQs you may be curious about. Let’s begin:

How long has Steam ‘n’ Dry Carpet Cleaning Auckland been in business?

Our carpet cleaning FAQs should answer who are we and what we can do. Steam ‘n’ Dry Carpet Cleaning Auckland premium services evolved out of a successful company known as “High-Quality Carpet Cleaning”. In 1987, Graeme Stephens, an Auckland-based entrepreneur with a passion for customer service, founded a company advocating for high-quality carpet cleaning. His dream was to establish High Quality as the best carpet and upholstery cleaning service provider in South Auckland, North Shore, East, and West Auckland, through excellent quality and complete customer satisfaction.

What type of carpet cleaning should I get?

This is one common question for our carpet cleaning FAQs. There is one superior type of carpet cleaning that you can choose from. One that cleans your kind of carpet fibre which is affordable and uses safe, eco-friendly chemicals.

Can you help with the black filtration lines around rooms and under doors?

Yes. Most homes have them around the edges of their carpeted rooms. Steam ‘n’ Dry has an exclusive edge cleaning tool that is guaranteed to remove or reduce the black filtration lines. For tricky filtration lines, it may take more than one cleaning to reduce the black edges.

Should I read carpet cleaning reviews?

Carpet cleaning reviews are important as it gives you an inside idea of the carpet cleaning you want to avail. The reason why you should read the carpet cleaning FAQs is because of service assurance. And don’t worry, and we’ve got plenty for you! Our team values customers feedback.

Check out our “Best 5-star Carpet Cleaning Reviews” in South Auckland, North Shore, East, West Auckland.

What price will it cost?

A very common question for carpet cleaning FAQs. However, the price depends on the company you use. Feel free to request a quote, and we will send it to some local suppliers for you.

Do you reuse dirty water?

No. We have separate clean and unclean water reservoirs in our trucks, and the two never come in contact. Steam ‘n’ Dry Carpet Cleaning Auckland premium services portable units also have separate water tanks. Having an upgraded automatic freshwater filling system and used a water removal system.

How soon can my carpet cleaning service be done?

If that is important to you, then make sure you ask what time frame it can be cleaned the same week. To answer this, better ask one of our carpet cleaning technicians.

What types of sofa, couch, furniture upholstery fabrics do you clean?

Steam ‘n’ Dry premium services clean synthetic fabrics including acetate, microfibre, nylon, polyester, rayon blends, and vinyl. Our professional services clean natural fabric such as cotton, cotton blends, leather, linen, and wool.

Why should I have my carpets professionally cleaned?

Carpets and fabrics that are not properly cleaned and maintained, have the potential to cause a variety of health problems. This specific carpet cleaning FAQs would determine how clean would you want your carpet to be.

When you get professional carpet cleaning for your home, you improve the indoor air quality of your home or work environment as well. At the same time, you extend the product lifespan of your carpet.

Do you guarantee spot stain and odour removal?

We can not ethically guarantee 100% stain removal because there is no carpet or upholstery that is stain-proof. We also can not guarantee the removal of non-food substances: e.g. vomit, medication, urine, makeup, filtration lines, or other staining substances. Our service cannot guarantee the removal of stains or spot removal.

What is the difference between a spot and stain removal?

A spot is a substance of food, grease, or dirt that has sticks to the carpet fibre but has not settled yet. A professional carpet cleaning service can easily remove spots. On the other hand, a stain is more advanced and may settle permanently. This requires additional treatment.

Does the weather affect my upholstery or carpet cleaning?

The weather outside does not affect your ability to clean your carpets, so you need not worry about cleaning on a cold rainy day. Steam ‘n’ Dry Carpet Cleaning Auckland’s equipment is to clean effectively in hot or cold weather.

How to keep my carpets clean?

Other than this question being one for carpet cleaning FAQs, this can be part of carpet care. If you are wearing street shoes, use an entry mat to remove most of the dirt before entering the house. It’s better to remove your shoes upon entering. When you encounter accidental spills on your carpet, it’s best to treat these immediately by Steam ‘n’ Dry.

How long will it take for my cleaned carpets to dry?

Average carpet drying time after using proprietary truck-mounted equipment uses 80°C Hot Steam 5x better clean. Stain kills viral dust mites take 1-4 hours. The average drying time for upholstery is 1-2 hours. Drying times may be affected by factors beyond our control. These factors may be the type and weave of your carpet and type of equipment required to correctly complete your cleaning. Also, speciality spot removal, the application of carpet protector, and the air temperature and air circulation in your home.

How often should I get a carpet cleaning service?

People who are asthmatic or have allergies should have their carpets cleaned about every 12 months. This is a very important question in carpet cleaning FAQs. Vacuuming alone will not solve your problem. It’s best to get a professional carpet cleaning about every 12 months or so.

Do you move furnishings?

We move and replace most furniture such as end tables, coffee tables, chairs, and sofas. In bedrooms, we clean the traffic areas around heavy, large furniture. We do not move pianos, TVs, computers, china cabinets, and other large/fragile items if our team cannot safely move them.

Steam clean or dry cleaners: which is a better method?

We recommend our steam carpet cleaning service to almost all of our Steam ‘n’ Dry Carpet Cleaning Auckland customers. Not only does steam cleaning penetrate the fibres of the carpet for the deepest clean, but it also kills any bacteria, mites, and fungus that may be living there. This method guarantees the cleanest, most hygienic results, possible while prolonging the life of your carpet. In some circumstances, we will recommend dry cleaning, primarily when the carpet must be used immediately after cleaning.

Who do I pay the cheque?

You always make your cheque out directly to Steam ‘n’ Dry Carpet Cleaning Auckland professional services. We are a franchised system, so you may be asked to include the name of the franchise in front of Steam ‘n’ Dry Carpet Cleaning Auckland service. It would help if you never made your cheque out to the individual that has performed your cleaning. $20 charge applies to returned (NSF) cheques.

What should I expect from a premium carpet cleaning service?

At Steam ‘n’ Dry Carpet Cleaning Auckland, we guarantee the highest standards of quality carpet cleaning during and after every job:

  • A friendly, and flexible cleaning service that suits your exact needs and schedule
  • Expert advice on the best cleaning method for your carpet
  • A full initial walkthrough of all areas cleaned to highlight any potential issues or difficult stains.
  • The latest carpet cleaning equipment and methods
  • Full furniture removal and replacement before and after cleaning
  • The highest health and safety standards before, during, and after the job
  • Expert advice on carpet maintenance and care once the job is completed

How can I pay you?

All jobs are cash on delivery. For the safety of our employees, our preferred payment methods are secured options such as Visa, Mastercard, American Express, or cheque. If you wish to pay by cash, the exact change would be appreciated as our technicians do not carry cash floats.

How long will it take for my carpet cleaning service?

With our Steam ‘n’ Dry Carpet Cleaning Auckland professional services latest technology, it doesn’t take long. A good rule of thumb is to allow about 30 minutes per room. Thus, it depends on the size of the room, the amount of furniture moved, age and condition of the carpet, and stain removal. Rest assured that we will get the job done quickly and efficiently, so you can use your living space or office as soon as possible.

What do I have to before the carpet cleaning service?

Before Steam ‘n’ Dry Carpet Cleaning Auckland service arrival, we ask that you move any breakables safely out of the cleaning area. It will then be followed by a thorough vacuum of the carpeting.

How Often Should I Have My Carpets Cleaned in Auckland?

At Steam ‘n’ Dry Carpet Cleaning Auckland, we recommend that you have your carpets professionally steam cleaned once a year. Most carpet manufacturers recommend this too. That said, cleaning requirements can vary significantly from home to home. If you have kids and pets, you may want to consider cleaning twice a year. While if you live alone or with another adult, then once every couple of years may be sufficient. Try to think of it as preventative maintenance. If you feel your carpet is beginning to look a bit shabby or dirty, then it is probably time for a professional steam clean.

Do I need to be there for the Auckland carpet cleaning?

We strongly recommend that you can are present during the cleaning service. We do a Pre-Inspection walkthrough upon arrival, which provides the technician with valuable information about your needs and expectations. We qualify the job requirements (i.e. stains requiring special attention) and note any pre-existing damages. Then, explain the Steam ‘n’ Dry Carpet Cleaning Auckland professional service process.

Should I Avoid Walking On My Carpet After the Cleaning?

It depends on several factors, the cleaning method, humidity and airflow. If you use Steam ‘n’ Dry Carpet Cleaning Auckland expert services dry cleaning method, then you can use your carpet immediately after cleaning. After steam cleaning, it can take your carpet anywhere between eight and 24 hours to dry completely, though in most circumstances you can safely walk on it within a couple of hours.

We’ve had flooded carpets, can you help?

we can help with flooded carpets if it is a freshwater flood. Although, Specialty Cleaning pricing would apply. If it is sewage then, unfortunately, Steam ‘n’ Dry Carpet Cleaning Auckland expert services cannot perform a cleaning. However, we can send our restoration team.

Will All Carpet Stains Be Removed?

Our steam cleaning method removes the vast majority of stains, including household spillages such as tea, coffee or red wine. Some stain removal options remove 97% of stains and spots. Steam ‘n’ Dry Carpet Cleaning Auckland expert services crew will try to identify any tough stains before cleaning and advise on alternative stain removal cleaning methods d. Regular vacuuming and yearly steam cleaning of your carpets will significantly reduce the chances of stubborn stains setting in.

Do you clean my Persian rugs them in my home?

We clean the area rugs in your home. With the Proprietary truck-mounted equipment uses 80°C Hot Steam 5 x better clean, stain kills virus dust mites. We will not over-wet area rugs or cause damage to the floor underneath.

Is it true that my carpet gets dirty faster after cleaning?

There are cases where lower quality cleaning methods leave behind cleaning agent residue on carpets. This will attract dirt. However, we offer expert services state-of-the-art equipment, cleaning agents, and cleaning methods to ensure that no residue is left behind.  Your carpet will look as good as new for months after cleaning.

Can you clean highrise buildings or apartments?

Yes. We use a portable unit instead of the truck-mounted unit, so Steam ‘n’ Dry Carpet Cleaning Auckland expert services technicians will need access to an electrical outlet, a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet)

Do You Offer Any Other Carpet Cleaning Methods?

In addition to our carpet cleaning services, we also offer bonnet chem dry carpet cleaning. This method primarily ‘buffs’ your carpet to remove dirt and particles. Steam ‘n’ Dry Carpet Cleaning Auckland expert service recommend this as a useful interim cleaning method that may prolong the life of your carpet without the need to commit to a full clean.

Can I get the same carpet cleaner technician I had last time?

We at Steam ‘n’ Dry Carpet Cleaning Auckland expert service certainly do our best to accommodate your technician requests. If you would like to request a Technician, please mention it to your Customer Service Representative when you call to book.

Do you guarantee your carpet cleaning work?

Steam ‘n’ Dry Carpet Cleaning Auckland expert service stands behind all of its work- all work comes with a 7-Day guarantee, giving you time to report any deficiencies that may arise.

How Important is Vacuuming My Carpet?

Vacuuming your carpet is essential to keep it clean and hygienic while prolonging its life. Steam ‘n’ Dry Carpet Cleaning Auckland recommend that you vacuum your carpets at least once a week with a quality vacuum cleaner. In high traffic areas or rooms where you keep pets, you may want to consider more frequent vacuuming, even as often as once a day. Remember that slow and steady vacuuming is the way to go to ensure maximum removal of dust and dirt.

Do you do after hours of carpet cleaning services?

Yes, with advance notice, Steam ‘n’ Dry Carpet Cleaning Auckland expert service can have technicians available for any special cleaning needs or unique circumstances. Please call us for information, scheduling and pricing.

Which suburbs do you provide carpet cleaning?

We are active in the following suburbs: in South Auckland, North Shore, Eastern Bays, West Auckland and Hibiscus Coast.

How long does the carpet cleaning service process take?

At Steam ‘n’ Dry Carpet Cleaning Auckland expert service, we know that your time is valuable, so we are conscious of that while we are in your home. The average cleaning takes between 1-2 hours and we always guarantee a minimum of 1 hour per household to be able to complete a proper pre-inspection, cleaning and post-inspection. If you have your whole house done, then you should plan on longer than the 1-2 hour average.

What method of cleaning do you prefer?

As professionals, we are trained, in using all of the cleaning methods. Steam ‘n’ Dry Carpet Cleaning Auckland expert services frequently use the method recommended/required by the carpet manufacturer. In most cases, this will be truck-mounted hot water extraction, also known as steam cleaning.

How often should carpets be cleaned?

Carpet manufacturers and respiratory specialists recommend getting a professional cleaning at least every 12-18 months. Your carpets, upholstery, and mattresses act as air filters in your home and trap contaminants. If you are waiting for your carpets to look soiled before cleaning, then you are waiting too long. Schedule your cleaning on a regular cycle to ensure a clean in-home air environment with Steam ‘n’ Dry Carpet Cleaning Auckland expert services.

Will carpet cleaning cause my carpet to re-soil faster?

No. We use the best cleaning solutions and cleaning procedures. Steam ‘n’ Dry Carpet Cleaning Auckland expert services solutions don’t cause re-soiling, and our truck-mounted methods leave minimal residue, leaving your carpet soft and clean.

Why don’t you match cheaper competitor prices?

In the past, carpet cleaning companies have had a bad reputation for “bait & switch”- offering a low price to get you to book an appointment. Once you have taken time out of your schedule, carpet cleaning technicians will be on their way.  Note that they may add on extra fees for sanitizing, deodorizing, waste handling, travel, fuel, etc. when necessary. This happens when the customer ends up with a bill that is much more than the original amount quoted.

Can you remove pet urine spots and stains from my carpet?

Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination significantly affects the outcome. We can achieve very satisfactory results using new topical solutions and treatments.

What are the living room and dining room combination?

In many modern developments (especially condominiums, apartments, basement suites and townhouses) there is no apparent separation between living room and dining room areas.

Are your cleaning solutions safe for my family and pets?

We are very aware and concerned about using the safest products in your home. At your request, we will gladly provide you with safety information about any of the products we use in your home.

Is Teflon stain protector included in your base price?

We provide fibre protector but Teflon stain Guard is not included in our base price. Although carpet manufacturers recommend reapplying fibre protector with every professional carpet cleaning (it is a requirement to keep a new carpet warranty valid), we leave that choice up to each customer. 

Experienced, Researched and written by the Stephens family. Thus, includes Graeme an IICRC master restoration Technician 2001, with over 33 years of upholstery and carpet cleaning in Auckland services experience.

Updated:  January 26, 2021