Carpet Cleaning FAQs

carpet cleaning faqsThis Article Aims To Answer Carpet Cleaning FAQs.

How long has Steam n Dry Carpet Cleaning Auckland been in business?

Our carpet cleaning FAQs should answer who we are and what we can do. Steam n Dry Carpet Cleaning Auckland premium services evolved from a successful “High-Quality Carpet Cleaning” company. In 1987, Graeme Stephens, an Auckland-based entrepreneur passionate about customer service, founded a company advocating high-quality carpet cleaning. He dreamed of establishing High Quality as the best carpet and upholstery cleaning service provider in South Auckland, North Shore, East, and West Auckland through excellent quality and complete customer satisfaction.

What type of carpet cleaning should I get?

It is one common question for our carpet cleaning FAQs. There is one particular type of carpet cleaning that you can choose. We are the one that cleans any carpet fibre, which is affordable and uses safe, eco-friendly chemicals.

Can you help with the black filtration lines around rooms and under doors?

Yes. Most homes have them around the edges of their carpeted rooms. Steam n Dry has an exclusive edge cleaning tool guaranteed to remove or reduce the black filtration lines. Minimising the black edges may take more than one cleaning for tricky filtration lines.

Should I read carpet cleaning reviews?

Carpet cleaning reviews are essential as they give you an idea of your desired carpet cleaning. The reason why you should read the carpet cleaning FAQs is because of service assurance. And don’t worry; we’ve got plenty for you! Our team values customer feedback.

Check out our “Best 5-star Carpet Cleaning Reviews” in South Auckland, North Shore, East, and West Auckland.

What Price Will It Cost?

 However, the price depends on the company you use. Feel free to request a quote, and we will send it to some local suppliers for you.

Do You Reuse Dirty Water?

No. Our trucks have separate clean and unclean water reservoirs, and the two have yet to come in contact. Steam n Dry Carpet Cleaning Auckland premium services portable units also have individual water tanks. We upgraded the automatic fresh water filling system and used a water removal system.

How Soon Can My Carpet Cleaning Service Be Done?

If that is important, ask when they can clean the same week. To answer this, you better ask one of our carpet cleaning technicians.

What Sofa, Couch, And Furniture Upholstery Fabrics Do You Clean?

Steam n Dry premium services clean synthetic fabrics, including acetate, microfibre, nylon, polyester, rayon blends, and vinyl. We use natural materials such as cotton, cotton blends, leather, linen, and wool.

Why Should I Have My Carpets Professionally Cleaned?

Not adequately cleaned and maintained carpets and fabrics can cause various health problems. These specific carpet cleaning FAQs would determine how clean your carpet would be.

When you get professional carpet cleaning for your home, you improve your home or work environment’s indoor air quality. At the same time, you extend the product lifespan of your carpet.

Do You Guarantee Spot Stain And Odour Removal?

We can not ethically guarantee 100% stain removal because no carpet or upholstery is stain-proof. We can not guarantee the removal of non-food substances: e.g. vomit, medication, urine, makeup, filtration lines, or other staining substances. Our service cannot ensure the removal of stains or spot removal.

What Is The Difference Between Spot And Stain Removal?

A spot is a substance of food, grease, or dirt stuck to the carpet fibre but not yet settled. A professional carpet cleaning service can easily remove spots. On the other hand, a stain is more advanced and may settle permanently. It requires additional treatment.

Does The Weather Affect My Upholstery or Carpet Cleaning?

The weather outside does not affect your ability to clean your carpets, so you need not worry about cleaning on a cold rainy day. Steam n Dry Carpet Cleaning Auckland’s equipment cleans effectively in hot or cold weather.

How To Keep My Carpets Clean?

Besides, this question is one for carpet cleaning FAQs; this can be part of carpet care. If you wear street shoes, use an entry mat to remove most of the dirt before entering the house. It’s better to remove your shoes upon entering. When you encounter accidental spills on your carpet, treating these immediately with Steam n Dry is best.

How Long Will It Take For My Cleaned Carpets To Dry?

Average carpet drying time using proprietary truck-mounted equipment uses 80°C Hot Steam 5x better clean. Stain kills viral dust mites take 1-4 hours, and the average drying time for upholstery is 1-2 hours. Drying times may be affected by factors beyond our control. These factors may be the type and weave of your carpet and the equipment required to complete your cleaning correctly. Also, we consider speciality spot removal, the application of carpet protectors, and the air temperature and air circulation in your home.

How Often Should I Get A Carpet Cleaning Service?

People who are asthmatic or have allergies should have their carpets cleaned every 12 months. It is an essential question in carpet cleaning FAQs. You will need more than vacuuming to solve your problem. It’s best to get a professional carpet cleaning every 12 months.

Do You Move Furnishings?

We replace most furniture, such as end tables, coffee tables, chairs, and sofas. In bedrooms, we clean the traffic areas around heavy, large furniture. Suppose our team needs help safely moving pianos, TVs, computers, china cabinets, and other large/fragile items. In that case, we do not move pianos, TVs, computers, china cabinets, and other large/fragile items.

Steam Clean or Dry Cleaners: Which Is A Better Method?

We recommend our steam carpet cleaning service to almost all Steam n Dry Carpet Cleaning Auckland customers. Steam cleaning penetrates the carpet’s fibres for the deepest clean but also kills bacteria, mites, and fungus. This method guarantees the purest, most hygienic results possible while prolonging the life of your carpet. We recommend dry-cleaning in some circumstances, primarily when using the carpet immediately after cleaning.

Where Can I Pay The Cheque?

You always make your cheque directly to Steam n Dry Carpet Cleaning Auckland professional services. We are a franchised system, so you may be asked to include the franchise’s name before the Steam n Dry Carpet Cleaning Auckland service. It would help if you never made your cheque to the individual who performed your cleaning. A $20 charge applies to returned (NSF) cheques.

What Should I Expect From A Premium Carpet Cleaning Service?

At Steam n Dry Carpet Cleaning Auckland, we guarantee the highest standards of quality carpet cleaning during and after every job:

  • A friendly and flexible cleaning service that suits your exact needs and schedule
  • Expert advice on the best cleaning method for your carpet
  • A complete initial walkthrough of all areas cleaned to highlight any potential issues or difficult stains.
  • The latest carpet cleaning equipment and methods
  • Complete furniture removal and replacement before and after cleaning
  • The highest health and safety standards before, during, and after the job.
  • Our technicians will advise you on carpet maintenance and care once we complete the job.

How Can I Pay You?

All jobs are cash on delivery. Our preferred secure payment options are Visa, Mastercard, American Express, or cheque for our employees’ safety. We appreciate the exact change if you wish to pay by cash, as our technicians do not carry cash floats.

How Long Will It Take For My Carpet Cleaning Service?

Our Steam n Dry Carpet Cleaning Auckland professional service’s latest technology takes little time. A good rule of thumb is to allow about 30 minutes per room. Thus, it depends on the room’s size, the amount of furniture moved, the age and condition of the carpet, and stain removal. Rest assured that we will do the job quickly and efficiently, so you can use your living space or office as soon as possible.

What Do I Have To Do Before The Carpet Cleaning Service?

Before the Steam n Dry Carpet Cleaning Auckland service arrives, we ask that you move any breakables safely out of the cleaning area. A thorough vacuum of the carpeting will then follow it.

How Often Should I Have My Carpets Cleaned In Auckland?

At Steam n Dry Carpet Cleaning Auckland, we recommend you have your carpets professionally steam-cleaned once a year. Most carpet manufacturers recommend this too. That said, cleaning requirements can vary significantly from home to home. If you have kids and pets, consider cleaning twice a year. While if you live alone or with another adult, once every couple of years may be sufficient. Try to think of it as preventative maintenance. It is probably time for a professional steam clean if you feel your carpet is beginning to look shabby or dirty.

Do I Need To Be There For The Auckland Carpet Cleaning?

We strongly recommend that you can present during the cleaning service. A Pre-Inspection walkthrough upon arrival provides the technician with valuable information about your needs and expectations. We qualify the job requirements (i.e. stains requiring special attention) and note any pre-existing damages. Then, explain the Steam n Dry Carpet Cleaning Auckland professional service process.

Should I Avoid Walking On My Carpet After the Cleaning?

It depends on several factors, the cleaning method, humidity and airflow. If you use the Steam n Dry Carpet Cleaning Auckland expert services dry cleaning method, you can immediately use your carpet after cleaning. After steam cleaning, it can take your carpet anywhere between eight and 24 hours to dry completely, though, in most circumstances, you can safely walk on it within a couple of hours.

We’ve Had Flooded Carpets. Can You Help?

We can help with flooded carpets if it is a freshwater flood. However, Specialty Cleaning pricing would apply. Unfortunately, if it is sewage, Steam n Dry Carpet Cleaning Auckland expert services cannot perform a cleaning. However, we can send our restoration team.

Will All Carpet Stains Be Removed?

Our steam cleaning method removes most stains, including tea, coffee, red wine, and household spillages. Some stain removal options remove 97% of stains and spots. Steam n Dry Carpet Cleaning Auckland’s expert services crew will try to identify tough stains before cleaning and advise on alternative stain removal methods. Regular vacuuming and yearly steam cleaning of your carpets will significantly reduce the chances of stubborn stains.

Do You Clean My Persian Rugs In My Home?

We clean the area rugs in your home. The Proprietary truck-mounted equipment uses 80°C Hot Steam 5 x better clean; stain kills virus dust mites. We will not overwet area rugs or cause damage to the floor underneath.

Is It True That My Carpet Gets Dirty Faster After Cleaning?

Sometimes, lower-quality cleaning methods leave behind cleaning agent residue on carpets. It will attract dirt. However, we offer expert services, state-of-the-art equipment, cleaning agents, and cleaning methods to ensure no residue is left behind. Our carpet will look as good as new for months after cleaning.

Can You Clean High-rise Buildings or Apartments?

Yes. We use a portable unit instead of the truck-mounted unit, so Steam n Dry Carpet Cleaning Auckland expert services technicians will need access to an electrical outlet, a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet)

Do You Offer Any Other Carpet Cleaning Methods?

In addition to our carpet cleaning services, we also offer bonnet chem dry carpet cleaning. His method primarily ‘buffs’ your carpet to remove dirt and particles. Steam n Dry Carpet Cleaning Auckland expert service recommends this as a proper interim cleaning method that may prolong your carpet’s life without committing to a complete clean.

Can I Get The Same Carpet Cleaner Technician I Had Last Time?

At Steam n Dry Carpet Cleaning, Auckland, expert service certainly does our best to accommodate your technician requests. If you would like to request a Technician, please mention it to your Customer Service Representative when you call to book.

Do you guarantee your carpet cleaning work?

Steam n Dry Carpet Cleaning Auckland expert service stands behind all of its work- all work comes with a 7-Day guarantee, giving you time to report any deficiencies that may arise.

How Important Is Vacuuming My Carpet?

Vacuuming your carpet is essential to keep it clean and hygienic while prolonging its life. Steam n Dry Carpet Cleaning Auckland recommends vacuuming your carpets at least once a week with a quality vacuum cleaner. Consider more frequent vacuuming in high-traffic areas or rooms where you keep pets, even as often as once a day. Remember that slow and steady vacuuming is the way to ensure maximum removal of dust and dirt.

Do You Do After-Hours Carpet Cleaning Services?

With advance notice, Steam n Dry Carpet Cleaning Auckland’s expert service can provide technicians for special cleaning needs or unique circumstances. Lease call us for information, scheduling and pricing.

Which Suburbs Do You Provide Carpet Cleaning?

We are active in the following suburbs: South Auckland, North Shore, Eastern Bays, West Auckland and Hibiscus Coast.

How Long Does The Carpet Cleaning Service Process Take?

We know your time is valuable at Steam n Dry Carpet Cleaning Auckland’s expert service, so we are conscious of that while in your home. The average cleaning takes between 1 and 2 hours. We always guarantee a minimum of 1 hour per household to complete a proper pre-inspection, cleaning and post-inspection. You should plan longer than the 1-2 hour average if your whole house is done.

What Method Of Cleaning Do You Prefer?

As trained professionals, we use all of the cleaning methods. Steam n Dry Carpet Cleaning Auckland expert services frequently use the way recommended/required by the carpet manufacturer. In most cases, this will be truck-mounted hot water extraction, also known as steam cleaning.

How Often Should Carpets Be Cleaned?

Carpet manufacturers and respiratory specialists recommend getting a professional cleaning every 12-18 months. Our carpets, upholstery, and mattresses act as air filters in your home and trap contaminants. If you wait for your carpets to look soiled before cleaning, you wait too long. Schedule your cleaning regularly to ensure a clean in-home air environment with Steam n Dry Carpet Cleaning Auckland’s expert services.

Will Carpet Cleaning Cause My Carpet To Re-Soil Faster?

No. We use the best cleaning solutions and cleaning procedures. Steam n Dry Carpet Cleaning Auckland’s expert services solutions don’t cause re-soiling, and our truck-mounted methods leave minimal residue, leaving your carpet soft and clean.

Why Don’t You Match Lower Competitor Prices?

In the past, carpet cleaning companies have had a bad reputation for “bait & switch”- offering a low price to get you to book an appointment. Once you have time out of your schedule, carpet cleaning technicians will arrive. They may add extra fees for sanitising, deodorising, waste handling, travel, fuel, etc. The customer has a much more expensive bill than the original amount quoted.

Can You Remove Pet Urine Spots And Stains From My Carpet?

Urine spot restoration can be a complicated procedure. The type of carpet and the contamination degree significantly affect the outcome. Indeed, we can achieve very satisfactory results using new topical solutions and treatments.

What Are The Living Room And Dining Room Combinations?

Many modern developments have yet to apparent separation between the living and dining room areas (especially condominiums, apartments, basement suites, and townhouses).

Are Your Cleaning Solutions Safe For My Family And Pets?

We are very aware and concerned about using the safest products in your home. As requested, we will gladly provide you with safety information about any products we use in your home.

Is A Teflon Stain Protector Included In Your Base Price?

We provide a fibre protector, but the Teflon stain Guard is not our base price. Although carpet manufacturers recommend reapplying fibre protectors with every professional carpet cleaning (it is required to keep a new carpet warranty valid), we leave that choice to each customer. 



Experienced, researched, and written by  Graeme Stephens. Updated 27/04/2023